To help health care staff and leaders have trust-building conversations about the COVID-19 vaccine, both at work and at home, the Institute for Healthcare Improvement (IHI) developed a conversation guide based on their expertise and work. To view the guide,  users can create a free profile on the IHI website.

Exploring people’s feelings about the vaccine through respectful, trust-building interactions over time offers the potential to increase the uptake of vaccinations.

The guide helps health care staff and leaders begin to quickly engage in effective conversations about COVID-19 vaccination, enabling learning in practice and resolving issues that arise from such conversations.

The focus is on having rich conversations to listen and learn about reasons and feelings for not getting vaccinated — and then seeking to have a dialogue about questions and concerns so that people can consider COVID-19 vaccination. While it was developed and intended for a professional healthcare audience, the guide can help nonprofessional caregivers and others in the community engage in more productive conversations relative to the COVID-19 vaccines.