The Federal Communications Commission (FCC) is very interested in understanding what consumers that were enrolled in the Affordable Connectivity Program (ACP) are experiencing as they navigate this funding gap in the program. Specifically, the FCC seeks to ensure that consumers are aware of the consumer protections that are in place, and how to navigate the agency’s consumer complaint process.

The FCC is committed to supporting households previously enrolled in the ACP through the agency’s consumer complaint process. By filing a consumer complaint and sharing their experience, consumers contribute to federal enforcement and consumer protection efforts on a national scale and help us identify trends and track the issues that matter most to consumers, including internet affordability.

 To Submit a consumer complaint: 

Online: https://consumercomplaints.fcc.gov

By phone: You can submit an informal complaint over the phone by calling 888-CALL-FCC (888-225-5322)

En Espanol: Haga su reclamo en línea https://consumercomplaints.fcc.gov, o llame al 1-888-225- 5322 para recibir atención en español.

Here is a quick overview of the complaints process, along with quick links and the number to FCC’s call center.

More resources for those previously enrolled in ACP or seeking low-cost internet plans are available through Mass Law Reform Institute’s “Mass Legal Help” webpage here.