The MBTA recently announced the launch of “The RIDE – MBTA” mobile app and a new online booking portal for paratransit RIDE customers. These new tools provide customers with better flexibility in scheduling trips, updating some account information, adding funds to their accounts, and tracking their trips – all features that customers have requested.
These new customer tools come as part of a larger software transition for The RIDE. Over Labor Day weekend, The RIDE launched a new transportation management system developed by Spare.
Customers can now book trips in three ways:
- By Portal:
- The new online booking portal available at mbta.com/BookTheRide.
- By App:
- Customers can find the new “The RIDE – MBTA” mobile app in both the Apple App and Google Play store. More information is also at mbta.com/apps.
- The “The RIDE – MBTA” app’s icon has a light blue background with “The RIDE” and an outline of a RIDE van on it.
- Customers can find the new “The RIDE – MBTA” mobile app in both the Apple App and Google Play store. More information is also at mbta.com/apps.
- By Phone:
- Calling The RIDE Access Center (TRAC) at (844) 427-7433 (TTY: (857) 206-6569) to speak to a reservationist.
Both the online booking portal and mobile app were reviewed for accessibility and tested by internal and external users.