MassHealth Offering One-on-One Support in Boston for Renewals

May 30, 2023

If you have MassHealth, you will need to renew your coverage this year. If you are 65 years or older, MassHealth support staff will be at Central Boston Elder Services (2315 Washington Street, Boston, MA 02119) on Saturday, June 3rd to help you complete the renewal.

Make a reservation now to get assistance by calling the Boston AgeStrong Commission at 617-635-4366.

  • What to Expect

1-on-1 session with support staff.

To get the most out of your personalized support session, here are helpful documents to bring with you:
~Your blue envelope (if you have it)
~Form of identification
~Social security number
~Proof of income, assets, & insurance

  • Can I still get help if I don’t have my blue envelope?

Yes! If you don’t have your blue envelope, we can still help you. For example, we can tell you your future renewal date or make sure your contact information is accurate. You can also choose to review your
eligibility early (before you get the blue envelope).

  • Can I bring a family member or friend to help with my renewal?

Yes! You can fill out and sign the Permission to Share Information (PSI) or Authorized Representative Designation (ARD) Form at the event. These forms let us share your eligibility information with the persons listed on the
form (the “designee”). If you filled out a PSI more than 12 months ago, you will need to fill out a
new one. If you can’t make the event , you can call us at (800) 841-2900 or TDD/TTY: 711 with your family member or friend to give a verbal PSI.

  • Can I still get help at the event if I missed the renewal deadline and lost coverage?

Yes! You have 90 days to contact us and get your coverage reinstated. After 90 days, you must reapply for MassHealth. We can help you at the event if you lost your coverage. If you can’t make it, you can also call us at (800)
841-2900, TDD/TTY: 711. Generally, members over 65 can request three months of retroactive coverage.